LEAD MEDICAL SUPPORT ASSISTANT

Veterans Health Administration · Reno, NV

Full Time · $64,659 to $84,059 per year

Posted November 6, 2026.

This position has lead responsibilities for technical and administrative direction of all Medical Support Assistant (MSA) staff in Health Administration Service - Reno proper and responsible for the technical direction for all MSAs located at the CBOCs.

Duties:
Major duties include but not limited to: Ensures that all clinic administrative requirements are completed accurately, in a timely manner and are meeting established standards. Performs check on work in progress or spot check work not requiring review (filing) and review completed work to verify the supervisor's instruction on work sequence, procedures, methods and deadlines have been met. Performs audits upon supervisory request. Provides on-the-job orientation and training to new employees and assures that current employee's are up-to-date on all procedural requirements and changes. Informs the supervisor of performance, progress, need for additional training or any problems encountered with employees. Develops and implements controls within the clinic setting and resolves problems as they occur, whenever possible. He/she makes informative suggestions concerning personnel promotions, reassignments or recognition of outstanding performance and contributions. Contacts Veterans as appropriate to ensure optimal customer service regarding scheduling needs, or as needed by the Service Chief. Maintains clinic schedules, ·cancellations and other changes as requested by clinic providers and/or the supervisor. He/she reschedules as necessary and assures that clinic activity flows at a steady pace. He/she keeps the Supervisor informed of all scheduling/cancellation problems. Evaluates and implements new policies and procedures pertinent to the duties of the staff. Establishes work priorities and ensures deadlines are met. Coordinates and reviews the work of the MSA. Trains staff in job duties, safety procedures and medical center policies and establishes regular in-service training sessions. Resolves day-to-day problems and keeps the supervisor informed of situations that cannot be easily resolved or those that may have impact or interest beyond the immediate office. Maintains contact with medical and clerical staff in various units, wards and ancillary services to resolve delays and communication difficulties in the administrative aspects of providing outpatient care. A thorough knowledge of pertinent laws, regulations and local policies regarding entitlement for care in the clinics is required. This knowledge is utilized when providing recommendations to the clinical staff that, in turn, are able to determine appropriate treatment plans based on this information. Knowledgeable of Medical Care Cost Recovery requirements and assures that all insurance information, as well as other demographic information, is updated at each visit. The incumbent is able to explain to Veterans and staff the importance of MCCR activities. Provides coverage for Supervisory MSA during scheduled and unscheduled absences…